Written by lily on September 27, 2018

Lily’s release notes have been moved to the Help Center. Bigger updates will be announced as blog articles.

21 February – 7 March 2019

  • Because Google closed down Google+, this also affected the possibility to sign up for and log into Lily by using your Google account. We had to make some changes to keep it working correctly. This background struggle didn’t have any influence on you as we fixed it before Google+ deprecated, so all’s good!

7 February – 21 February 2019

  • We’ve gone through all the feedback you’ve sent us over the years and made sure to incorporate all your wishes and suggestions as much as we could. Besides just rewriting the full frontend code as stated in the earlier release notes, we were able to make improvements for quite a lot of aspects of Lily. Some might take a bit of time to get used to, but you’ll soon experience your working day with Lily is even smoother. We can’t wait to share all the details and the humongous list of changes and improvements that have been implemented!

24 January – 7 February 2019

  • Before our project to rewrite the frontend is deployed for everyone, we decided to make sure the quality is tested. A new project was started to first test the new code with a small group of beta users. This is your chance to experience the updated Lily with lots of improvements. We’ll let you know how to apply for the small group of beta users once we’re ready!

10 January – 24 January 2019

  • As we’ve mentioned in the previous update, a lot of work is being done behind the scenes. We’re nowhere near done yet, but it’s looking very promising. The first parts of Lily have been rewritten already. Once we’re done, an extended blog will be published in which we’ll explain exactly what, why, and how we changed Lily by rewriting everything from Angular to React.

1 January – 10 January 2019

  • Happy New Year! Curious how we reflected on 2018 and what our plans are for Lily to make the best of 2019? Ashley wrote a nice summary in the blog, called Ringing in the New Year with New Momentum for Lily.
  • In the meantime, we cleaned up a lot of old code. We’re in the process of rewriting all our frontend code ( the code that influences how Lily looks like, how buttons work and how you can interact with Lily). For our more technical-savvy users: we’re switching our frontend language from Angular to React. By rewriting it, it will make your experience a lot smoother and faster. It also paves the way to make it easier for us to create new and improve existing functionalities.

29 November – 31 December 2018

  • We’ve changed our email search engine a little bit by moving from using Elasticsearch to using Gmail search directly. Read the full story about why and how in our blog: The Search for Continuous Improvements.

15 November – 29 November 2018

  • Time logs were not correctly ordered in the activity streams in between notes and other activities. They’re ordered chronologically now.

1 November – 15 November 2018

  • We’ve massively updated the Import functionality. You can import an immense amount of contacts and/or accounts. A great way to kickstart your Lily experience or to give your address book a Lily-style update. Read all about it in the blog!

18 October – 1 November 2018

  • The deal status is now set to the first option automatically (which is ‘New’ by default) when creating a new Deal. Doesn’t seem like a big deal, but saving a couple seconds each time could mean a lot in the long run.
  • “Users? I only have lovely sweet colleagues!”. Yes alright, we heard you; we’ve renamed the section ‘Users’, and every reference within Lily to them, to ‘Colleagues’.

04 October – 18 October 2018

  • When looking at a Deal, all Pandadoc documents for an account were shown in the Documents widget. That could also mean documents belonging to other documents. Confusing, right? Therefore, from now on only the documents linked to that Deal are visible. This way you only see what’s relevant for that specific deal!
  • Your setting for the unread email widget on your dashboard would sometimes reset on accident. We made sure your setting is now saved and stored correctly.
  • If your browser crashes or freezes while sending an email, you’ve got a chance to recover it! Open the Compose email screen and click the small screwdriver icon: Lily asks you to recover the email content and by clicking ‘Ok’, your email should be back. Neat, huh?

06 September – 04 October 2018

  • When you change an internal number in the Users section, it’s updated directly – no refresh needed to see the effect of your change!
  • On the phone with someone interesting and want to add a note to the call right away? Open the contact or account and you’ll see the call log is already there ready for you to add a note to it.

23 August – 06 September 2018

  • A lot of parts have been improved and optimized in the background to make Lily more ready for the future. These are not necessarily visible or noticeable to you, but they are definitely needed to keep everything running stable and up to date for future improvements.

9 August – 23 August 2018

  • Case status used to automatically reset to ‘New’ when you edited a case. As this isn’t something intended, we’ve made sure this is no longer the case (ha!). Lily will remember the already set case status when you edit a case.
  • There has been a small change made to the text of call logs in the activity stream: we changed “called with” into “called”.

26 July – 9 August 2018

  • A couple of users experienced issues with the email compose screen not fully loading templates or the editor itself. We’ve made improvements so it should now load correctly.
  • Email will now be sent even if the email address in the CC or BCC field contains invalid email addresses.

12 July – 26 July 2018

  • Phone transfers are now visible! If you transfer a phone call to an other colleague, Lily will show this under the original call log.
  • A couple fixes have been made to improve the outbound call logging functionality.

28 June – 12 July 2018

  • All your outbound phone calls are registered automatically with the release of outbound call logging! Say goodbye to handwritten notes and let Lily take care of it. Our blog and Help Center article tell you all about it and help you set it up.

14 June – 28 June 2018

  • Social login is here! Use your existing Google or Microsoft account to create and log into your Lily account. It’s easier, safer, and removes the need to remember another password. If you already have a Lily account, you can use it straight away when the email address of your Google or Microsoft account is an exact match of the email address you log into Lily with. If you’d like to log in with speed and style, read more about it in the blog.
  • Besides social login, we’ve also made a lot of improvements to the overall registration flow. These are small steps in a straightforward process to make Lily even more accessible.
  • We’ve sprinkled a bit of magic dust on our phone integration: when you click on the notification of an incoming call, Lily will automatically search for company info such as company name and email addresses. You’ll be surprised how many times Lily can find something and it sure helps your team to easily add new accounts! Be sure to read all about it in the blog: It’s a kind of Phone Magic.
  • A lovely well-needed update was given to the design of all the emails we send out. Hello lovely Lily design and colors, goodbye ugly plain-text email messages!

17 May – 14 June 2018

  • We’re working hard on quite a lot of new features such as automatic logging of your outgoing phone calls, a fully revised registration flow, and a lot more. Stay tuned!

3 May – 17 May 2018

  • Our call notification integration is now publicly accessible for VoIP telephony providers. If you want to have call notifications and let Lily automatically create notes for all incoming phone calls, be sure to read the blog: You do the talking, Lily will do the rest.

19 April – 3 May 2018

  • We did a lot of work in the background to make Lily more future-proof and easier to create new functionalities in the future. While developing Lily is fun and engaging most of the time, it can also be frustrating when things don’t go as planned. One point of frustration during this period was the struggle to update our backend code. Read all about it in When Life Gives you Unicode.

5 April – 19 April 2018

  • Attachments from emails are now available in the activity stream.
  • Cases/deals assigned to you that are un-archived and/or reopened will reappear in the ‘newly assigned’ sections on your dashboard.

22 March – 5 April 2018

  • Sometimes Lily wouldn’t correctly detect the full size of an email and showed emails smaller than they should be. We’ve raised the default height so no more awkward scroll bars for you.
  • All admins can now see which colleagues have enabled two-factor authentication and which haven’t yet. Now you can easily see who’s got their security set up.
  • The email address field on the login screen is no longer case sensitive.
  • We’ve made it more clear to see when you’re trying to use an internal number that’s already in use by a colleague.
  • Our email messages (welcome to Lily, invitation email, monthly invoices, etc) got a long deserved makeover. They now look beautiful and more like they were actually sent by us.
  • Using the automagic button to look for data when filling in an account’s website wouldn’t properly return special characters. Characters such as “é” and “$” are now retrieved properly.
  • Suggestions to merge an account or contact are now also shown when filling in an already known phone number.

8 March – 22 March 2018

  • When you navigate between pages, the search field is automatically focused. Because it saves you from hovering your mouse over to the search field, you get to your destination even faster.
  • When using Lily’s automagic for finding relevant data, Lily no longer loads in extra empty fields. We trust in Lily’s automagic and usually you don’t have anything extra to add. For example when Lily finds an address, you no longer see extra empty address fields below it. This saves space and makes filling in forms more fun.
  • Easily delete Cases and Deals from lists by using the trashcan-icon under the ‘Options’ column.
  • We added an ‘Unassigned’ option to the person selector. Use it to find Cases or Deals that haven’t been assigned to a team or person yet. This way you can make sure you don’t leave a customer behind!
  • Because of all the new additions to the person selector mentioned before, we removed all filters for Cases and several options from Deals filters. Every Case and Deal can now be found by using the person selector. Find all Cases assigned to a specific team for today, find expired Deals that have been assigned to a team but not to a person yet, or even combine it all!  We know how hectic the lists can get with many Cases and Deals going on. This improvement makes it easier to create order from your daily chaos.
  • The users page now has a proper title like all the other pages. Once you use Lily for a while, you’ll find out that if you ever need to add something new, you can find it in the top-right. Therefore, we’ve moved the buttons to add a new User or Team to the top-right of the Users page as well.
  • The same goes for the Email accounts page: we’ve changed the styling of the [+Email account]-button to the top-right with the same recognizable styling as the other buttons.
  • Before, when you clicked on an email address and sent an email, you were directed to your email inbox. We’ve changed this to get you back where you left off: the page where you clicked on the email address.
  • A bug was fixed where Lily would set the ‘Public’ setting for email template variables to ‘No’ automatically.
  • As we’re on the subject of email templates variables: if you change the ‘Public’ setting to ‘Yes’, template variables will end up under the ‘Public’ list like many of you expected it would. Once set to ‘Public’, all your colleagues can view, use and edit the template variable.
  • When someone calls but you miss the call notification, you can click on the [Caller info]-button on top. If it was a call from an unknown phone number, Lily will open the [+Contact] form correctly. From now on, Lily will also fill in the phone number automatically.
  • When an incoming call comes from a known phone number that’s linked to a contact, Lily used to open the account the contact worked at. Lily will now open the contact instead.
  • Changes that were made to the assigned person or team that is shown in activity streams have been improved. Now it’s more clear who made what changes to the ‘assigned to’ fields.

22 February – 8 March 2018

  • When you import a list of contacts and the company name doesn’t exist yet, Lily will create a new account and link the contact to it.
  • Forwarding an email will correctly send the attachments from the original message as well.
  • Call notification time was increased to 10 seconds for all non-Apple computers. Unfortunately, we can’t change the duration for Mac OS X as the default notification duration is 4 seconds. If you miss the notification, you can use the ‘Caller info’ button to easily navigate to the phone number. Lily will either open the add account form if it’s a new phone number or lead you to the existing account page where the phone number was added before.

7 February – 22 February 2018

  • When adding a new Deal, it’s now possible to assign it to a specific contact only instead of first assigning the Deal to an account before you assign it to a contact. Current options: assign to contact, assign to account, assign to account and contact.
  • Notes that have been added to call logs are now visible by default in the activity stream.
  • We’ve created a bigger separation between the ‘My cases’ and ‘My deals’ widgets on the Dashboard and the Cases and Deals pages. Now, if you select people in the person selector on your dashboard, those selections will not also be shown when viewing your cases or deals page. This is to keep your selections and viewing preferences separate and personal to you.
  • While postponing a Deal or Case, the preview of dates is now showing the correct day.

25 January – 7 February 2018

  • When composing an email, we’ve made it easier for you to find the right person you want to email. We added the Account name in parentheses next to a Contact suggestion when you’re looking for an email address in the recipient field. This helps you distinguish people with similar names so you know you are sending the email to the correct person. As you can see in the image below, we’ve added the “(Team Lily)” part.
  • Email addresses set to inactive are no longer shown as suggestions in the recipient field.
  • Re-sending an invite to an invited user works again. This is useful if the activation email was lost somewhere in the unknown depths of their mailbox.
  • Team names are visible again under the Team(s) column in the Unassigned cases widget.

14 January – 25 January 2018

  • We improved the clarifying text for the Group Inbox email privacy setting and added an example of how an email is visible for colleagues in the activity stream.
  • When the ‘All mailboxes’ mailbox is selected and active, the text is now also colored ameland blue just like the other mailboxes.
  • Admins are now able to edit the internal numbers of everyone in the Users list.
  • We’ve added labels of all your mailboxes to the ‘All mailboxes’ box. Use these to easily see in which mailbox you received the email. Besides the label’s name, a  colored line on the left helps to quickly see where an email came from. You can change the color of it by editing your email account and selecting a different label color.

01 January – 14 January 2018

  • Emails sent to yourself are now visible in your inbox. This is especially helpful when you have a webform set up that sends filled in forms from your website to your own email address.
  • Sent email is now displayed in All Mail, as a result of the previous change.
  • Thanks to a lot of user requests, we’ve done a lot of work on the back-end regarding email and a future introduction of a Microsoft Office365 email integration. Stay tuned for more updates!

30 November – 14 December 2017

  • Made the Next Step field a bit wider to make it better readable and made it less ‘jumpy’ by showing an option on one line instead of two.
  • You can now click on ‘Works at’, ‘Twitter’ and ‘LinkedIn’ fields to browse to the underlying link. Previously it would also open the field to edit it.

16 November – 30 November 2017

  • It’s now possible to add Teams yourself. Go to the Users list and click [+Team] on the top. Also, we’ve added “team(s)” as a new column so it’s easier to see who is in which team.
  • When you click ‘assign to me’ on a case or deal page, Lily now also changes the assignment to your teams automatically.
  • Big list of email labels? Good news, we’ve added expand and collapse buttons to email labels. Always stay in control to create the overview you need.
  • Cases with a case type that has been archived are now visible in the unassigned cases widget. This way you can slowly get rid of the case type you don’t use anymore, but stay on top of older cases that still use it.
  • Every user that has admin account permission now has a ‘(admin)’ next to their name in the Users list.
  • Made the full button around an email label clickable again instead of just the text. Less precision is needed so you get to where you want to be more quickly.
  • Added a settings page that’s only accessible for users with an admin account. Currently it only features the Time logging setting, but there’s a lot more to come!

2 November – 16 November 2017

  • Time logging is now available in Lily. Easily keep track of how much time you or your colleagues have spent on a Case or Deal and besides being displayed on a separate widget, it shows directly in the activity stream as well. Read more about it in the separate time logging blog.
  • We’ve added more visual cues to what is and what isn’t available in our more limited Personal and Team plans.
  • Email messages you’ve saved as drafts won’t be shown in the activity stream anymore.
  • When you add a contact in email, phone numbers in the email conversation will be added to that new contact automatically. Sometimes Lily would add your own phone number as well, from your signature for example. That’s not what you want, therefore we’ve improved this automatic part and Lily only adds your recipient’s phone numbers.
  • Opening fields to edit them, also known as inline editing, shouldn’t happen when you click on an email address or phone number.
  • If a contact no longer works at a certain account and you’ve set them as inactive, an ‘(Inactive)’ label is added to their name in the Colleagues widget.

19 October – 2 November 2017

  • When we promise, we deliver: importing your contacts is now available! Besides importing accounts by uploading a .CSV file, you can do the same to import all your precious contacts. Head over to the Import-page to learn more.
  • We changed opening fields to a single-click instead of double-click. To edit something quickly, click once the pencil icon or on the field itself.
  • Before, when postponing an expiry date by 7 days, the date would be set 9 days in the future. This was because Lily automatically skips weekend days. We’ve changed this to correctly postpone to 7 days in the future (which are 5 working days in reality).
  • Assigning a case to yourself was possible by clicking on an anchor-icon. We replaced this anchor with an ‘assign to me’ link, as it’s more clear and consistent throughout the platform.
  • Besides recurring costs, one-time costs of a Deal with €/$0 as value will now also be hidden correctly on your dashboard. This leads to less clutter, more room for relevant info.
  • We added visual cues that some elements are not available when you’re on a Personal plan or when email account limit of 2 has been reached. Also, person selector is now visible on dashboard and in list views. However, selecting colleagues is not possible as workload sharing is only available for Team and Professional plans.
  • Added ‘Assigned team(s)’ as possible column to Cases list view. It’s hidden on default, but by clicking ‘Columns’ on the left you can easily select it to show assigned team(s).Column preview with unassigned teams option


5 October – 19 October 2017

  • We’ve improved the time filters found on your dashboard or in lists. You can now select one or multiple time frames: Expired, Today, Tomorrow, Next 7 Days or Later. If you select none, it will show all available Cases or Deals.
  • A lot of people who use Lily for external communication also use Slack for their internal communication. That’s why we decided to make it possible to integrate Lily into Slack! Go to Integrations and easily add Lily to your Slack environment. Sharing a link to something in Lily will now show a nice preview and info straight from Lily.
  • Import of Accounts is now possible. Go over to Import, upload a .CSV file in the correct format with all the accounts you’d like to import and Lily will add them all. Import functionality for Contacts will follow soon!

21 September – 5 October 2017

  • Looking for cases or deals that have been assigned to a team but not a person yet? Select the new [team name] teamoption and Lily shows you instantly!Lily team name team option
  • Made some improvements to the users list. It’s now possible to see who’ve been invited. Also, you can resend or delete those invites.
  • Always look at the bright side of life: an empty activity stream will never tell you that there are “no activities to display” but will tell when it was created instead.
  • All Deal recurring or one-time costs with a value of 0 will be hidden on the dashboard.
  • We love to speed things up for you; that’s why it’s now possible to create an Account while adding a new Contact.Lily add new account while adding a contact 128px
  • Improved adding a note to a case or deal, by moving the add note box to the top. Previously it was shown on the bottom, which could go unnoticed when a lot of notes were already added. Add a note on top and it is shown on top.

7 September – 21 September 2017

  • Our integration with Pandadoc has been improved! Easily set up rules according to your team’s needs and deals in Lily are updated automatically when your customers view quotes sent through Pandadoc. Read all about it in the Pandadoc blog and get started with the guide from our knowledge base.
  • Add a note to a deal or case that you’re reading about in the activity stream of an account or contact directly. Click the note icon in the top right and start typing right away. See GIF below:GIF of add note in activity stream
  • From now on, you’ll be redirected correctly to the dashboard when you log in for the first time.
  • Improved the ‘Move to’ feature in email by making every label available. No matter which email message in what inbox you’re viewing, you can move it to the label you want.

24 August – 7 September 2017

  • Starting September 5th, you will see a new billing area in Lily. Here you can choose which plan you want your team to use starting October 1st. If you choose the team or professional plan, you will also be asked to enter your payment information. On October 1st, if no payment information has been entered, your team will automatically be changed to the free plan. Read all about it on our blog.
  • Improvements have been made to phone call activities in activity stream. You’re now able to add a note to call activities, and double events shown for a single received call are a thing of the past.
  • Changing priority of a Case from Low to Critical correctly affects the expiry date again.
  • The colleagues list when viewing an Account or Contact now shows all Contacts instead of the previous maximum of 9.

10 August – 24 August 2017

  • For all you out there with a massive amount of email templates: nice one! Using email templates really lowers the cumbersome aspects of email while still composing personal emails. However, it can get quite chaotic if you have more than 20 templates. Therefore we introduced email template folders. Easily add a folder, move your templates to the corresponding folder et voila: less chaos, more order.
  • If your telephony integration is active, you’ll receive a notification in your browser when your phone rings. To make sure you receive these notifications, we’ll ask for permission to send you these notifications once you enter your internal number and save your profile under preferences.

27 July – 10 August 2017

  • A lot of activities have been added to the activity streams; incoming phone calls (if telephony integration is active); Case status changes; Case priority changes; Contact and account information changes.
  • It’s now possible to properly remove Twitter and LinkedIn handles from a contact or account.
  • Lily will save every address even if you only filled in the postal code or city. Previously, only fully completed addresses added to a contact or account were being saved.
  • We made more improvements to the activity stream based on feedback from you, our lovely users. 🙂
  • The devil is in the details; we added colors to the activity stream filter per item. Putting the filter on deals shows a checkmark with a green background, notes option shows as yellow, etc. Besides building bigger functionalities, we like to add details that add some colorful sparkle to your daily job. 
  • Your email will never be shared outside your organization. We changed the text on email overview from “Public” to “All” and added a tooltip to make that even more clear. More improvements to the email sharing part will be made in the near future.
  • Removed the possibility to ‘Merge activity streams’ when viewing a case or deal. Sometimes we try new features to see what works and iterate accordingly. We prefer creating a great interface by default rather than giving you multiple options which might make Lily confusing. Therefore the latest activity regarding the case or deal will be shown on top. If you scroll down, you’ll see the last activities regarding the linked account.

13 July – 27 July 2017

  • When the contact you’re in touch with stops working at an account, set that contact to inactive. All his/her communication history will be saved but email address and such will be hidden from the account’s page. You have access to their full history without accidentally calling the person who no longer works there anymore.
  • We did a full overhaul of the activity stream. Now you will find better placement of avatars, dates, and other elements, resulting in a more calm overview where less is more.
  • Besides overhauling the activity stream, we’ve also polished the filter. It’s easy to filter out all the other stuff if you only want to see notes, emails, cases or deals in the activity stream.

29 June – 13 July 2017

  • Basic text formatting options have been added to description and notes, similar to those used on Github. Take a look at the basic writing and formatting syntax.
  • Full address is now selectable as a variable to add within an email template.
  • Deleting the ‘works at’ link of a contact with an account wasn’t saved correctly when inline editing it.
  • You’re now able to enter a contact’s full LinkedIn link. Copy and paste the URL, that’s it!
  • While creating a new deal or case, previously you would be assigned automatically. Now your team is also selected automatically.
  • The updated activity stream preview now shows the difference between the four email privacy options.
  • Widgets on the dashboard are now resizable. If a widget is fully expanded, one click changes the width to 50% and a second click will fully collapse it with only the title being shown. Click it again to make it full size again.
  • Clicking once on the anchor icon now allows you to easily assign an account to yourself.
  • We’ve made the field for case title a whole lot bigger so you can read the full title while editing it.
  • Clicking the ‘what’s new?’ button in the top-right menu gives you quick access to the newest Lily updates.
  • The ‘more info’ link to the Email accounts screen redirects to a helpful article in Lily’s Help Centre to give you more information and guidance on email accounts in Lily.

15 June – 29 June 2017

  • If you have a list of email addresses (in Excel for example) and want to send an email to all of them, easily copy and paste their email addresses into the To: or CC: field when composing an email.
  • More ways to add a twitter account in the account and contact forms have been added: it’s now possible to enter just the Twitter handle, (ex. @SayHelloLily) or the full URL (ex. https://twitter.com/@SayHelloLily).
  • Due to an issue, Lily used to send you to the dashboard when clicking on an email address inside of an email instead of the compose email view. This has been fixed.
  • Email addresses of accounts/contacts can be set as primary, other or inactive. When you set one as primary, that address will always be listed on top which makes it easier to send to the most relevant email address.
  • Case type and status have been made quickly editable in the My cases widget on your dashboard. Just click on them and edit right away.
  • We’ve been talking about a ‘timeline’, ‘history list’ and ‘communication history’; now all the moments you’ve been in touch with an account or contact displayed as a list of items will now be referred to as the ‘activity stream’. More information on this will follow in a separate blog post soon.

1 June – 15 June 2017

  • Everything on your Dashboard will now be live updated. If a colleague assigns a case to himself, you’ll see that case disappear from your team’s widget. Even if they update the subject, date or any other visible info, you’ll see it happening live. Email widget will only be updated every 60 seconds, as we’re technically restricted to update it live. But, no more need to refresh your dashboard ever again. Feels like magic, doesn’t it?
  • We found out that once you activate two factor authentication, your email account in Lily stops working. One simple solution: add your email account again. It’s needed to keep Lily and Gmail synchronized.
  • As we’ve transferred from a closed to an open beta, Lily’s new registration form is now available. You’ll no longer have to wait to start using Lily, but can start right away after registering.
  • Both the registration and login form got a wonderful makeover. Fresh and clean, in the same Lily style we love. Major improvements to both!
  • Every page in Lily keeps getting improvements. It was time to clean up the Case detail view and only show the info you need. We’ve also switched the activity stream to the right and the Case details to the left, to see if it works for you.
  • All items in the activity stream have been simplified. Less clutter, less distracting elements and more useful info. We might’ve removed a bit too much elements, but we’re always listening to your feedback to keep it all balanced.
  • Made some changes to the Add Note box: removed the cancel button, smaller text-area but it will expand according to the amount of text you’ve entered.
  • Every item in the activity stream is expanded by default, as we’ve removed the ability to expand or collapse them.
  • Added ‘Created by’ info to the Case page.
  • Archive button is available again on the Deal page.

4 May – 1 June 2017

  • A lot happened in May. We added a lot of new functionalities (two factor authentication!), made great improvements to existing parts of Lily and launched the beta version on the 19th during The Next Web.
  • When you move an email to trash, it will delete after 30 days. If you delete an email from trash, it’ll be deleted directly instead of showing up in trash again.
  • Lily will detect any phone numbers in email and automatically fill in the Contact’s phone number if you haven’t added them as a contact yet. Yes, Lily keeps upgrading her magic tricks.
  • We’ve added more possible colors to the next steps for Deals, as some didn’t have a cool colored bubble next to them. We’ve added some more colors, to easily identify what needs to be done next.
  • You can now filter on Account status in the Accounts list. Makes it easier to get a list with just your prospects or current customers.
  • Searching for a phone number but not sure whether it starts with a country code or not? Don’t worry, Lily will automatically show all results. Searching for ‘+316x’ will also show ‘06x’ and it works the same the other way around.
  • Security page has been added (top-right menu -> Security). You can view the current active sessions and set up two factor authentication. There are several authentication methods you can choose from: a token generator, text message or using a YubiKey. By using another factor besides your password, you’re greatly improving the security and making sure no one else except you can access your Lily account.
  • Notes added on a Contact page, will show up in the activity stream of linked Account(s).
  • Changing priority of a Case affects the expiry date. We’ve made sure this happens correctly on every page where you can edit the priority.
  • When merging two accounts or contacts together, double entries (for example, two identical email addresses in the old and new Account) will be combined.
  • ‘Move to’ button in email is hidden if there are no available labels/options to move an email message.
  • Until now, Lily changed the expiry date automatically when you edited the priority of a Case. Lily also changed the next step date when selecting a different next step. We’ve made these auto increments of the dates more visible by adding ‘(+x days)’ behind your selection.
  • Add your own profile picture to an email template and make it more personal. The email template variable can be inserted in an email template under User -> Profile picture.
  • In the past, a Case and Deal widget for every team you were part of was visible on your Dashboard. Once you joined two or more teams, your dashboard would be one big mess filled with widgets. We’ve combined them all into two widgets, where you can select which team’s Cases/Deals should be shown. A better overview on what to do next, so you can focus on what you do best.

20 April – 4 May 2017

  • It’s now possible to search on customer ID for Accounts.
  • When you sign up for Lily, a Case and email will be handed over automatically to give you a nice introduction to Lily.
  • Easy editing by double-clicking works again for Account name + Case/Deal titles.
  • Setting an email address as your primary now also works for shared email accounts. Set a shared email account as your primary and it will automatically select it when you compose an email.
  • A note or description field will now properly resize according to the amount of text.
  • Buttons to add a new Account / Contact / Deal / Case now all look the same everywhere. Consistency is key.
  • Subtle design improvements have been made to the aforementioned add buttons, the magic wand button and space between fields in forms for a cleaner overview.

6 April – 20 April 2017

  • It’s now possible to view a Case/Deal even though the linked Account or Contact are deleted. Do what needs to be done and link the Case/Deal to correct client after.
  • Cases/Deals are now properly removed from widgets and lists after they’ve been deleted.
  • Email accounts got a complete overhaul. Besides a more clear overview with all your email accounts, we’ve also added new and more clear possibilities. It’s now possible to have your private inbox and only share metadata with colleagues.
    Another option is to either allow or deny specific colleagues from your email. For example: add your email account as a private inbox, only share metadata with one colleague and give full access to another. Or add it as a mailbox for all colleagues, but exclude two colleagues who’ll never use it anyway. You’re in full control. Read all about how to share your email in our knowledge base.

23 March – 6 April 2017

  • As you might have noticed, the beta version of Lily will be released very soon! Besides that, there will be a Lily booth at The Next Web on the May 19th. Come say hi and make sure you’ll experience a live demo to join the beta if you haven’t signed up already. If you can’t make it, don’t worry! Here’s a product video:


  • Once the beta is live, you can choose between three pricing plans: Free, Team and Professional. We’re currently building a great subscription model to easily register your company and add your colleagues as new users. Subscribing will become smooth and you can pay with your preferred payment method.
  • Buttons disguised as links to add an email address, phone number and address in a form have been changed. First input fields are visible right away, which makes it possible to complete a form by just using your keyboard. It also makes the form a whole lot smaller and less overwhelming.
  • A small bug that occurred when editing a deal was fixed: Lily would set business to existing while it was originally set to new.

9 March – 23 March 2017

  • The person selector can be found on the top right of a widget or in list views. On default, you’re the only person selected. If you select one or multiple colleagues, Lily will show cases and deals linked to them. By (de)selecting everyone on the list, everything linked to anyone will be shown. Teams are now also fully expandable and collapsable, so you could expand teams only relevant to you. Previously only colleagues in a team were visible in this selector; we’ve added a section ‘Not in team’ where all the other colleagues reside.
  • Recent email communication was already being shown in the timeline of Accounts, Contacts and Cases. We’ve now also added it to the Deal detail view as well. If the deal is still open, all communication of today and two days before will be shown. Once a deal is closed, it will show history of the closing day and two days after in the timeline.
  • When you assign a case or deal to someone and that person is also in a team, Lily will automatically assign it to that team as well. No need for you to remember it and saves some clicking!
  • Once you log in for the first time, you’ll now be prompted to synchronize your email account. Without email, you’ll miss out a lot of Lily’s superpowers. And yes, of course you can skip this step if you want to add it later on.
  • Reply all works correctly again; once you ‘reply all’ to an email, all original recipients will be copied into your new reply email.
  • A few weeks ago we implemented a suggestions feature: if you’re adding an account or contact with an existing name, we will show them as matching results. We’ve expanded this feature by adding an option to merge new info (such as description, phone number and address among others) with the existing info. It sure beats copying and pasting new stuff into existing entries!
  • When you add a deal and link it to an account that you’ve done business with in the past, Lily will automatically set business to existing. Now, Lily will also hide three fields (‘found us through’, ‘contacted us by’ and ‘why customer’), as you’ve already filled this in the first time.
  • You’re no longer able to save an empty note. Yes, really.
  • Added possibility to assign a Deal to one or multiple teams. If you’re not sure who of the sales team is going to handle the deal you’re adding, easily assign it to the whole Sales team. They’ll find it on their dashboard in the unassigned Deals widget and start their magic!
  • You can now quickly assign an account to yourself by using the ‘Assign to me’ button.
  • Country’s code of a phone number (+31 for The Netherlands, +1 for USA, etc) will be automatically added by Lily based on the address you added to a contact or account. If you haven’t added an address yet, the country code will be based on the country of your registration address.

23 February – 9 March 2017

  • If someone is calling with a phone number not yet known by Lily, a popup will show with the number. If you click on it, the [+Account]-page will open. Lily will now show a hint to add it as a Contact instead and move the phone number over to the new form automatically. No need for you to copy and paste it.
  • Document widget is now shown on every Deal page, if you’ve added Pandadoc as an integration.
  • A bug was causing to widgets load endlessly on your dashboard. Well, good news, we’ve fixed that!

9 February – 23 February 2017

  • You win some, you lose some. ‘Lost reason’ is now selectable as a column in the Deals list view. Set filter to ‘Lost’ and you get a great overview of all the Deals you lost and why. Makes it easy to see what happened and what could be improved to win upcoming Deals.
  • Some of our emails were a bit technical and not very clear. We’ve made some improvements to the emails you get when you’re invited to Lily and when you reset your password.

23 January – 9 February 2017

  • Lily’s capabilities are always expanding: we’ve made phone call integration possible. When someone is calling you, you receive a popup on your screen. If you click on it, it opens the Account or Contact linked to the phone number instantly. Once you receive a call from a phone number that’s not yet known by Lily, the popup will let you add a new Account or Contact with that phone number right away. You can read more about it and how to set it up in our help center.
  • While adding an Account and you enter a company or website that Lily already knows, she’ll give suggestions with the existing Accounts. No more double entries!

12 January – 23 January 2017

  • Tags were great, but we’ve made them even more useful. Instead of one huge pile of tags they’re now separated between accounts, contacts, deals and cases. Less clutter, more overview.
  • It’s now possible to archive email that has a label. By selecting email and clicking ‘Archive’, Lily moves it to ‘All mail’. You can now achieve inbox zero and save the conversations as a link to the past.
  • We’ve made the Archive button a separate status button in case and deal detail view.
  • Lily had some issues with Firefox. We’ve made sure they’re best friends again.
  • While solving things with Firefox, she made a new friend! Moneybird is here: you’re able to synchronize contacts from Lily and to Moneybird. No more time wasted on double administration and keeping everything up to date, extra time for more enjoyable work.

15 December 2016 – 12 January 2017

  • We’re slowly introducing Lily to new worlds like the previously mentioned Pandadoc and increase her skills. A separate integrations page has been added under Profile so you can easily add and edit them.
  • A lot of improvements have been made to Pandadoc integration. No one likes entering the same client data twice. Creating, sending and receiving Pandadoc documents with Lily really organises your organisation.

5 December – 15 December 2016

  • Assigning yourself or colleagues to one or multiple teams is fully up and running again.
  • Like with every new colleague, it takes some time to get used to each other. We’ve added several explanations to screens so the introduction to Lily is more smooth. Don’t be shy, take a look around and see what she has to offer!
  • When you’ve added Pandadoc as an integration, a new widget ‘Documents’ will now be shown on the deal detail view. With this documents widget, you can easily add and send quotes. After sending a quote or invoice to a client, it will show up under documents with the current status. Also, Lily will help you as much as possible with your quotes and invoices by filling in known data such as name and address.
  • New updates will be deployed automatically almost instantly. No more long-awaited updates every two weeks, but updates every day! We’ll still give you an update through this blog regularly. Lily will never keep growing and getting more mature every day.

5 December 2016

  • Integration with Pandadoc is now available. Hook up your Pandadoc user and start creating quotes. Lily will automatically fill in already known info such as name and address.
  • Assigning a deal to yourself or a colleague is not required anymore to create it. If you’re not sure which colleague will start working in this deal, you don’t have to assign it.
  • A new ‘unassigned deals’ widget is now available on your dashboard. Easy to see which deals you can start working on.

28 November 2016

  • When adding a case or deal, Lily will check if there are any open ones for the chosen account or contact. If so, they’ll be shown to you as suggestions. No more need to check if there’s currently an open case or deal created for a specific account or contact; Lily will tell you. Do your thing more efficiently and easily prevent duplicates, nice!
  • It’s now possible to move an email to a different folder when it’s opened in the detail view.
  • Implemented search functionality in the users list.
  • Selecting a (different) primary email account saves correctly again.
  • Added possibility to easily include an image link in email templates.
  • Improved the ‘Assign to team’ search field by only showing relevant search results.

21 November 2016

  • A new functionality that goes by the name of Call Integration is on the horizon. When someone’s calling you or recently called you, click the new ‘Caller info’ button in the top right. Lily will automatically show the account that’s linked to it.

14 November 2016

  • Priority can be edited faster by simply clicking on it. Thanks to this feature, you can change the priority of a newly assigned case before accepting it.
  • Really long Deal and Case titles will no longer overlap buttons and info on the detail view.
  • Stats page has been removed for every organisation except Voys.
  • It’s no longer possible to assign Deals or Cases to inactive users.
  • Default currency of Voys SA has been set to South African Rand.
  • It’s now always possible to quickly pick a next step date of a Deal, except when the next step is set to ‘none’.
  • New Cases and Deals created by yourself will no longer show up in the ‘newly assigned Cases/Deals’ segment on the dashboard.
  • Existing Cases and Deals that are reassigned to you, will show up in the aforementioned segment. Never lose track of anything new!

7 November 2016

  • Customer ID can now be shown in Accounts list view. You can do so by selecting it under the ‘Columns’ button.
  • Next step date for Deals is shown correctly when editing. It will also stay visible while saving.
  • On smaller screens, we’ve improved the overview of email. The supercards on the right will slide down under an email if your screen width is smaller than 1200 pixels.

31 October 2016

  • On the email templates page, it’s now visible which one you’ve set as your default(s).
  • When you click the [+]-icon to add new fields during editing an Account or Contact, the new field shows up top instead of bottom. You can directly begin typing, without the need for scrolling up to the correct field. Less jumping around of elements, more clear overview.
  • Description and note fields will now scale with the amount of text: this makes all written text visible while editing, to give you a complete view.
  • If you’ve missed a required field while you’re adding something new, Lily will automatically scroll back up to remind you.

24 October 2016

  • New created cases/deals that are assigned to you, will show up in a new segment called ‘Newly assigned to you’ on your Dashboard. You won’t miss new things to act upon and can postpone it if you wish.
  • If you add a Contact and enter a name that’s already known, Lily will ask you if you want to edit that contact instead. Same function works in Email; Lily will ask if you want to merge info with an existing contact. Less duplicate contacts, less manual input, more time for you.
  • Shortcuts to save with the keyboard have been improved. Fixed the functionality for for Mac users (CMD+Enter, Windows users CTRL+Enter) and we’ve added the possibility to save notes by using this same shortcut.
  • A lot of search improvements have been made to show you better and more relevant search results.

17 October 2016

  • The last added and most used tags are shown below the Tags field. Currently all tags are shown between Accounts, Contacts, Deals and Cases but in the future they will be separated.
  • Buttons for ’Deals to check’ are now working correctly again, you can now check Deals from the dashboard by using the same checkboxes.
  • Your own email address will be removed when using on ‘Reply all’.
  • List views were a bit messy by showing call numbers and email addresses in different orders per Account or Contact. From now on, email address will always be shown first and telephone number second. Just like in the forms and everywhere else in Lily’s interface.

10 October 2016

  • Cases with a ‘Callback’ type will no longer be available in a separate ‘Callback requests’ widget. Instead, they will show up among your other cases in the ‘My cases’ widget on your Dashboard.
  • You can now get a better overview of everything that’s inside a widget by expanding it. You can expand them by clicking on the rectangle with the tiny arrow in it, if there are more cases/deals/fields with information available. Some people prefer scrolling, others with larger screens prefer a full overview at once. Everybody happy! 🙂
  • That being said, scrolling down a page should now be easier – when you reach the end of a widget, you will start scrolling down the page itself.
  • ’Save and Archive’ button has been removed from the Deals form, because it doesn’t fit the Deal workflow and was never used.
  • Twitter profile will be filled in automatically if it’s available from the primary website.

03 October 2016

  • To quickly edit information, you can now double click it. Thanks to this, start editing by double clicking inside the field or on the pencil icon. It’s also possible to select and copy information without unintentionally opening the field.
  • A longer than usual title of a Deal or Case is now easier to edit on the page itself.
  • The ’All mail’ inbox now shows all mail without any spam or deleted emails. A convenient way to find back your Archived mail.
  • Email styling options are always visible, quite handy if you’re composing a long email and want to change the font type.
  • No need to deselect your previous default email template anymore: selecting a new one and hitting ‘Ok’ is all you need to do.
  • You can now save anything you’re adding by using the shortcut CTRL/CMD+Enter to Save. Most forms can now be completed without using a mouse. Perfect if you’re a keyboard warrior, and it even works for placing Notes!
  • Easily select multiple emails by holding shift while clicking the selection boxes. If you select the first email, hold shift and select fourth email, everything in between (in this example, second and third email) will now also be selected.
  • Opening an email has been made easier: you can click anywhere in the white bar around the name / subject and it opens. No more need for precise clicking on the subject.
  • The ‘Preposition’ field is gone and has been merged with ‘Last name’ into one field. If for example you add a contact named ’Kees de Vries’, you should add ‘de Vries’ into the last name field.
  • Alignment and spacing improvements have been made to the Account and Contact forms. Adding addresses and other contact information takes up less space and looks much cleaner.

26 September 2016

  • Emails with a different reply-to address, will now select the correct given addressee instead of the sender’s address.
  • When you wanted to delete something, a nicely styled pop up showed up to confirm your choice. Now, whenever you change an expiry date / next step date, you’ll see the same pop up. All the pop up boxes have the same sweet, clear looks.
  • ‘Add email template’ button has been moved to the top of the list.
  • The bottom email buttons ‘Send’, ‘Draft’ and ‘Discard’ now all have the same looks as the ones on top.
  • Deals and Cases that are shown in a history list, now contain a description. More info accessible with less clicks!
  • Even though there were no account or contact phone numbers filled in, little building icons were still being shown. Quite unnecessary and therefore we’ve removed them.
  • Clicking on your current page in the menu will refresh the page. For example, if you click on ‘Dashboard’ while you’re already on the dashboard, it reloads the page.
  • If you select one or more emails and perform an action, for example archive, the checkboxes will be deselected once you’ve clicked on Archive.

19 September 2016

  • Notes that are pinned can be edited and saved again.
  • On the Deal detail page, contact details are now shown correctly.
  • You can now find Cases and Deals by typing in the name of the linked Account or Contact.
  • Added link with Freedom for Voys SA. This makes it easier to look up clients in Freedom and write quotes.
  • Notes are now sorted on created date in the history list. Adding a new note is better than editing an old one.
  • Email sent to reset a password has been improved.

12 September 2016

  • A lot of time was spent to fix some unexpected email issues. Layout and font issues should now be solved.
  • It’s now more clear which email inbox is currently selected and being shown in Email.

5 September 2016

  • Buttons to view, edit or delete a case / deal / note in history list now have the same color and sizes. Easier to find and more relaxing to look at.
  • Full telephone number is now readable in the colleagues widget on smaller / resized screens It has been merged with email address into an contact information field in the Colleagues widget.
  • Sorting options in the dashboard widgets have also been optimized for smaller / resized screens.
  • ‘Freedom quote ID’ field is now hidden and only visible for Voys.
  • Several fixes have been made to stop some emails from freezing up.
  • Email labels removed in Gmail are now also correctly removed when viewing email.

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